Privacy Policy

1. Information We Collect

When you use BookPing, we collect the following types of information:

• Account information: Your name, email address, and business name when you sign up.
• Appointment data: Appointment times, dates, and client contact details (names, phone numbers, email addresses) that you connect through your booking tool.
• Payment information: Billing details processed securely by Paddle. We never store your card details.
• Usage data: How you interact with BookPing, including reminder delivery and confirmation statistics.

2. How We Use Your Information

We use the information we collect to:

• Send automated appointment reminders to your clients via SMS, WhatsApp, and Email.
• Process your subscription payments through Paddle.
• Provide customer support and respond to your enquiries.
• Improve and develop the BookPing service.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties. We share your data only with the following trusted service providers who help us operate BookPing:

• Twilio: To deliver SMS and WhatsApp reminders to your clients.
• Paddle: To process your subscription payments securely.
• Zapier: To connect your booking tools and automate reminder workflows.
• Google: For calendar integrations (Google Calendar).

Each of these providers is bound by their own privacy policies and data processing agreements.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you cancel your account, we will delete your personal data within 30 days, except where we are required by law to retain it longer.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to correct inaccurate personal data.
• The right to request deletion of your personal data.
• The right to object to or restrict processing of your personal data.
• The right to data portability.

To exercise any of these rights, please contact us at hello@bookping.co.

6. Cookies

BookPing uses essential cookies only to operate our service. We do not use advertising or tracking cookies. By using BookPing, you consent to our use of essential cookies.

7. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All payment data is handled by Paddle using industry-standard encryption.

8. Children's Privacy

BookPing is not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or via a notice on our website. Your continued use of BookPing after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@bookping.co
Business: BookPing (operated by BookPing)