Our Commitment

We stand behind BookPing and want every customer to be genuinely satisfied with the service. If BookPing does not deliver the value you expected, we do not want to keep your money.

Eligibility for a Refund

You are eligible for a full refund if:

• You request the refund within 30 days of your first paid subscription charge (not the trial period).
• Your account is in good standing and has not violated our Terms of Service.

How to Request a Refund

To request a refund, simply email us at hello@bookping.co with:

• The email address associated with your BookPing account.
• A brief description of your request (no explanation required, but feedback helps us improve).

We will process your refund request within 2 business days of receiving it.

Refund Processing

Refunds are processed through Paddle, our payment provider. Once approved, the refund typically appears on your original payment method within 5–10 business days, depending on your bank or card provider.

Subscription Cancellation

Cancelling your subscription and requesting a refund are two separate actions. When you cancel your subscription:

• Your access to BookPing continues until the end of your current billing period.
• You will not be charged again after cancellation.
• Cancellation alone does not trigger a refund — you must request one separately if you are within the 30-day window.

Free Trial

No charges are made during the free trial period. If you cancel during your free trial, no refund is applicable as no payment was taken.

Exceptions

We reserve the right to decline refund requests in cases where there is evidence of misuse, fraud, or violation of our Terms of Service.

Contact Us

For any questions about this Refund Policy, please contact us at:
Email: hello@bookping.co
We aim to respond to all enquiries within 24 hours, Monday to Friday.